BEREAVEMENT Q52:21


I had resumed work after taking a day off to renew my medical licence. The day started off on a good note because my patient (now friend) had delivered a baby girl overnight. I hurried to the postnatal ward to rejoice with her when I encountered the nurse on duty. She looked glum so I asked about our client and her baby. I was not prepared for the news I received.

I retraced my steps and asked the nurse to fill me in on the details. I had heard she delivered a baby girl in the early hours of the morning; what did she mean by, ‘We lost the baby’? It hurt twice as much because she had become a friend. I am usually stoic but when I finally went in to see her, my eyes welled up.

My dear friend was strong! She was consoling us not to feel bad, that her daughter was beautiful and had had a full head of hair. My heart shattered into a million pieces as I watched her smile while she comforted us. My dear friend was chockful of faith. Some of the nurses had to leave as they were in tears. This was a patient who had been admitted a couple of times because of a difficult pregnancy only for her not to get to return home with her trophy. Even her parents were in tears.

Abu Hassaan said: ‘I said to Abu Hurayrah: Two of my sons have died. Can you narrate to me any hadith from the Messenger of Allah (SAW) which will console us for our loss? He said: Yes; Their little ones are the little ones (da’aamees) of Paradise. When one of them meets his father – or his parents – he takes hold of his garment – or his hand – as I am taking told of the hem of your garment, and he does not let go until Allah admits him and his father to Paradise’. – Sahih Muslim 2635

Abu Hurairah (RA) reported that a woman came to Allah’s Apostle (SAW) with her child and said: Allah’s Apostle, invoke Allah’s blessing upon him for I have already buried three. He said: You have buried three! She said: Yes. Thereupon he (the Holy Prophet) said: You have, indeed, safeguarded yourself against the torment of Hell with a strong safeguard. Sahih Muslim 2636a

I really doubt that there can be a pain worse than that which a mother feels when she loses her child. Unfortunately, we do not allow mothers dwell on this. Instead, we urge them to move on and not dwell on it. It’s Allah’s Will. It is His Will, alright but they should be given the opportunity to grieve and heal. We should also provide our shoulders for them to cry on; to be available for them to talk, if need be. Here is a useful LINK.

May Allah reward their patience by reuniting them with their children in Al-Jannah.

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CUSTOMER CARE Q55:60, Q99.07

Assalaam alaikum, dear readers and Juma’a mubarak! I hope you all are fasting this beautiful day of Ashura 😉 Here is today’s post, without further ado:

image credit: web.stemiliescps.wa.edu.au

image credit: web.stemiliescps.wa.edu.au


A man was receiving, from the doctor, the unfortunate news that his mum has just passed on when he observed someone mocking him. Two other doctors stood within the vicinity and laughed at a private joke but the distressed man was positive they were mocking his tragedy. He promptly went up to them and delivered a slap on the face of the male doctor in the duo.

I was a house officer doing my internship at the teaching hospital at the time and when the news got to us that one of us had been assaulted, we were stupefied! This was a well-mannered young man, a gentleman; he could not have been guilty of such callousness (and he was not). We wondered aloud what his seniors did to the patient’s relative in the doctor’s defence. The next day, we were ordered to down our tools and proceed on a demonstration. You see, the incident was being swept under the carpet because the assaulter was a relative of our Chief Medical Director. The man was confident his action was justified and nothing would come out of assaulting a doctor.


There are a great many people in these times of ours with this arrogance today. This attitude of entitlement and sheer rudeness has cost many employees their jobs. Yes, the ‘Customer is always right’ but that does not give us the right to treat people like dirt. The converse is also true.

In the teaching hospital, and like many government-owned hospitals in Nigeria, to say workload is immensely overwhelming is putting it mildly. Government hospitals are way cheaper than the private hospitals and also boast of professionals in more fields of specialty than the latter. As you can imagine, most of the staff are incredibly rude to the huge volume of patients they encounter. We often get away with this because the patients are often from low socioeconomic groups and poorly informed and unable to demand better service. Woe betide you if you DARE to demand better from the overworked nurses! You would regret that decision with every fibre of your being.

When I concluded my housemanship and left the teaching hospital, I had to learn to be more courteous with patients and their relatives. Empathy ans compassion came along the way when I realised how unfortunate people were and some simply could not afford healthcare. Unfortunately, we tended to mirror the seemingly arrogant attitude of our stressed superiors in the bigger hospitals.
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As I began to look toward becoming self-employed, I paid better attention to the customer care providers and worked better on my approach both as a customer and a care-giver. It is incredibly selfish to take only your view as the most important. Everyone is fighting his battle, has his own problems and is trying to make it through a tough day without our unnecessary drama. Most significantly, when we don the robes of self-entitlement, we should remember that someone’s job and future may be on the line. We should channel that energy for destructive drama into improving the day of fellow humans.

Please, make an effort to be nicer to that waiter, salesperson, janitor, bus driver, house maid, subordinate from today. Ask them about their day and give small tokens of appreciation, if you can. If we need to address their (perceived) ineptitude, we should make an effort to cut them some slack and address the issue with maturity and firmness.

And if you are providing the service, make an effort to be nice to your customers (because this benefits your enterprise) and your subordinates, as well. We should defend them when the need arises instead of throwing them under the bus for the customer’s sake.

Spread a little kindness and brighten someone’s day today. Remember that we are all in this together and ‘what goes around, comes around’.